Privacy policy

RightMeds operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). RightMeds is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process
“Personal information” means any information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de‑identified. We may collect or process the following categories, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details – name, address, billing address, shipping address, phone number, email address.
Financial information – credit‑card, debit‑card, payment‑card numbers, transaction details, form of payment, payment confirmations.
Account information – username, password, security questions, preferences and settings.
Transaction information – items you view, add to cart or wishlist, purchase, return, exchange, cancel, and your past transactions.
Communications – information you provide when contacting us (e.g., support inquiries).
Device information – device type, browser, network connection, IP address, unique identifiers.
Usage information – how you interact with the Services, navigation paths, and feature usage.

Personal Information Sources
We obtain personal information from:

Directly from you (account creation, order placement, communications, etc.).
Automatically through the Services (cookies, web beacons, device identifiers).
Our service providers who act on our behalf.
Partners or third‑party sources.

How We Use Your Personal Information
We use your data for the following purposes, based on how you interact with us:

Provide, tailor, and improve the Services – fulfill orders, process payments, manage accounts, arrange shipping, handle returns, enable product reviews, and personalize your shopping experience.
Marketing and advertising – send promotional communications and display personalized ads on the Services or third‑party sites.
Security and fraud prevention – authenticate accounts, secure payments, detect fraudulent activity, and protect public safety.
Communicating with you – provide customer support, send order updates, and maintain the business relationship.
Legal reasons – comply with law, respond to legal processes, investigate disputes, enforce policies, and protect our rights.

How We Disclose Personal Information
We may share your data with third parties in the following situations:

Shopify, vendors, and service providers who perform functions on our behalf (e.g., payment processing, shipping, analytics).
Business and marketing partners for advertising and promotional services.
Third‑party platforms you choose to use (social‑login, social‑share widgets, etc.).
Our corporate affiliates and subsidiaries.
In a business transaction (e.g., merger, acquisition, bankruptcy).
When you explicitly request or consent to a disclosure.

Relationship with Shopify
Shopify hosts the Services and processes personal information necessary to operate the store. Shopify’s own privacy practices apply to the data it collects on our behalf. For details see the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users) and the Shopify Privacy Portal (https://privacy.shopify.com/en).

Third‑Party Websites and Links
Our pages may contain links to external sites. We are not responsible for the privacy or security practices of those sites. Review their policies before providing any personal information.

Children’s Data
The Services are not directed at children under the age of majority. We do not knowingly collect personal data from children.

Security & Retention
We employ reasonable technical and organizational safeguards, but no system is perfectly secure. We retain personal data only as long as needed to fulfill the purposes described herein or as required by law.

Your Rights & Choices
Depending on your jurisdiction, you may have the following rights (subject to local law):

Access / Know – request a copy of the data we hold about you.
Delete – ask us to erase your personal information.
Correct – request correction of inaccurate data.
Portability – receive your data in a portable format.
Opt‑out of targeted advertising – use the Data‑Sharing Opt‑Out page (https://shoprightmeds.com/pages/data-sharing-opt-out) or enable Global Privacy Control.
Manage communication preferences – unsubscribe from marketing emails via the unsubscribe link in each email.

You can exercise these rights through the store interface or by contacting us (see Contact below). Verification of identity may be required.

International Transfers
We may transfer, store, and process your personal information outside your country of residence, using standard contractual clauses or other recognized mechanisms.

Changes to This Privacy Policy
We may update this policy from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Significant changes will be communicated via email or a prominent notice on our website.

Contact
If you have questions, concerns, or wish to exercise any of your rights, please email us at support@shoprightmeds.com. Additional contact details are available in our Contact Information Policy (link to /pages/contact‑us).